general care guide

Keep dry, handle with care. Specialist clean or cloth clean only. Do not ultrasonic clean. Take your jewellery off if you are involved in any activity which could scratch, knock, jostle or damage it. Avoid contact with perfumes, lotions and hairsprays. Gently wipe your piece with a soft cloth to remove any residue and store securely. Remove before swimming or showering.

production

all pieces are handmade, mostly made to order. If in stock, shipment will be processed within 5 working days after order date. Made to order takes up to three weeks to produce and ship excluding holidays.

metals

Metals used in pieces are from recycled sources where available. The casting is all done in my atelier. Metals are all non-toxic and polished. Pewter stays shiny and gets a beautiful patina over time. 

returns

all sales are final. we do not accept returns or exchanges, as each piece is handmade and one-of-a-kind.

please review all product details carefully before placing your order. if you have any concerns or questions before purchasing, feel free to contact us - we’re happy to help.

size guide

JEWELLERY SIZE GUIDE

• Wrap a ribbon around the base of your finger, wrist or neck. To ensure a comfortable fit, we suggest measuring your knuckle as well for rings.

• Mark the point where the ribbon overlaps with a pen.

• Measure the length of the ribbon from the start to the mark in millimeters; this will be the circumference of your finger / bracelet / necklace.

Keep in mind that the size of your fingers varies during the day, your hands swell during the day, especially under the effect of heat. So take your measurement in the morning.
The sizes between the left hand and the right hand may vary, because one hand is usually larger than the other.

For accurate ring sizing, we recommend getting your size checked at your nearest jeweler.

For bracelets, we recommend opting for a slightly looser fit.

For necklaces, you are free to choose your preferred fit.

shipping

we offer shipping from The Netherlands, all prices are listed in EUR (€). (now only Europe)

import duties & taxes: shipping prices do not include local import taxes, which may apply to orders delivered outside the European Union. These costs are not covered by the brand and must be paid by the recipient upon delivery. we do not have control over these charges and cannot provide an estimate, as customs policies vary by country.

if a parcel is refused due to unpaid duties or taxes, the customer is responsible for all related charges, including:

– original shipping fees
– return shipping costs
– customs duties
– handling fees

when you buy from faieaela you're supporting a small business, we love you!<3